1. I have misplaced my Treadmill Safety Key, what is the process to purchase another one?
2. Why is Treadmill, Bike or Cross Trainer not working?
3. What should I do if I don’t plan to use my equipment for a few weeks, or will be away on holidays?
4. If I have electrical cardio equipment in a holiday house should I keep turning it on and off?
5. What is the Difference between an Electro Magnetic Tension and a Computer Controlled Tension?
6. What is the difference between a Built in Wireless Receiver and Hand Pulse Receiver?
7. What is a High Torque Motor?
8. What is the Fitness Test on my Machine?
9. What is the Visible Cushioning System on my York Treadmill?
10. What is the Body Fat Analysis on my York Machine?
11. I have an older piece of York Equipment and have misplaced my Instruction Manual?
12. My Treadmill running mat has moved over to one side of the running deck, How can i adjust this?
13. What is your turn around for repairs ?
14. Why cant I put the treadmill in the folding position ?
15. Can I still purchase parts for older equipment ?
16. What are my Warranty Terms from York Fitness Australia?
17. Should i Stretch before i exercise?
18. How Long should I exercise for?
19. Heart Rate Training, explained!
20. Care & Maintenance that I should perform?
Q: 1. I have misplaced my Treadmill Safety Key, what is the process to purchase another one?
Please have your Treadmill Model Number or Treadmill Name handy when contacting York Assist to ensure an even speedier transaction.
Lodge your request via our NEW online spare parts system. Click on the ‘Warranty/Service’ link at the top of this page and follow the prompts to lodge or to follow an exisiting order.
Once we have all the relevant information we will organise for your NEW safety key to be sent directly to your nominated address or PO Box.
Q: 2. Why is Treadmill, Bike or Cross Trainer not working?
The power is not turned on -
Treadmills: check the power switch on the back of the unit, Check the switch on the wall is turned on. Safety key is not inserted, Controls are incorrectly set.
Bikes/Cross Trainers: Check the power supply (which plugs into the back of the unit) is inserted properly, Check the Light is glowing on Power supply (this will show if power supply is operating correctly), Check the switch on the wall is tunred on.
The household fuse has blown or power supply is off: If the fuse continues to blow or power supply light is not glowing, contact York Assist to help with trouble shooting.
Q: 3. What should I do if I don’t plan to use my equipment for a few weeks, or will be away on holidays?
Leave the Power switched off at the wall, and disconnect the plug from the socket.
This will help prevent any electrical problems in the future, just in case there is a lightening strike or power surge while your away.
Q: 4. If I have electrical cardio equipment in a holiday house should I keep turning it on and off?
This depends entirely on the customer’s needs and times involved. It will not hurt the the cardio equipment either way.
Q: 5. What is the Difference between an Electro Magnetic Tension and a Computer Controlled Tension?
Electro Magnetic resistance
The smoothest and most accurate magnetic resistance available – actually uses an electro-magnet and electrical current to control resistance levels – allowing small adjustments to be made and keeping the resistance smooth and constant at the highest settings
Magnetic resistance
The resistance is controlled by a magnet, which is moved closer to or further away from the flywheel. It can be controlled manually, by twisting a dial, or electronically, with buttons on the console.
Q: 6. What is the difference between a Built in Wireless Receiver and Hand Pulse Receiver?
Wireless receiver
The most reliable and accurate form of heart rate measurement – the receiver allows the signal from a chest strap to be transmitted wirelessly to the machine
Hand pulse
The simplest way to get your heart rate during training, hand pulse sensors are integrated into the product and require you to place both your hands onto them
Q: 7. What is a High Torque Motor?
Hi torque motor
Powerful treadmill motor delivering reliable, smooth and consistent performance, even at low speeds
Q: 8. What is the Fitness Test on my Machine?
Fitness test
Measures your fitness level – great for keeping track of your progress
Q: 9. What is the Visible Cushioning System on my York Treadmill?
Visible cushioning system
The cushioning is provided by elastomer blocks placed between the deck and the metal frame. They help reduce impact on the joints by up to 300% over road running
Q: 10. What is the Body Fat Analysis on my York Machine?
Body fat analysis
Calculates your body fat % and BMI (body mass index). For comparison purposes only, not for medical reference
Q: 11. I have an older piece of York Equipment and have misplaced my Instruction Manual?
Please check our Manuals Page http://www.yorkfitness.com.au/manual.php
If the product you are looking for is not listed, please contact York Assist and we can see if this manual is in our archives.
Q: 12. My Treadmill running mat has moved over to one side of the running deck, How can i adjust this?
Please refer to your instruction manual, as this should explain in detail how to fix your problem.
if your running mat will not re-centre, please contact York Assist.
Q: 13. What is your turn around for repairs ?
Our usual turn around for repairs is 5-7 workings days after service call is booked. Rural areas may take longer due to travelling time.
Please note: if we do not have a repairer in your local area we will request to bring the equipment closer to our technician or the place of purchase.
Q: 14. Why cant I put the treadmill in the folding position ?
Make sure the treadmill is flat position, the incline must be down all the way.
If this doesn’t solve your issue,please revert to your Troubleshooting in the back of your Manual before contacting York Assist.
Q: 15. Can I still purchase parts for older equipment ?
Yes,
York has an extensive back catalogue of spare parts and we may even have the parts you require to get training again.
If we no longer have a supply of the part you require, we may be able to suggest other alternatives.
Q: 16. What are my Warranty Terms from York Fitness Australia?
Warranty Terms
York Fitness warrants that the Product you have purchased from an authorized York Fitness reseller is free from defects in materials and workmanship. The Warranty is valid subject to normal and reasonable use in the environment as described above, and correct assembly of the product during the warranty period. The warranty period extends to the original purchaser only. It is not transferable to anyone who subsequently purchases the Product from you.
The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase.
This warranty becomes valid only if the Product is assembled / installed according to the instructions / directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective: (a) as a result of accident, misuse, abuse or lack of reasonable care; (b) by the use of parts not manufactured by York Fitness or sold by York Fitness; (c) by modification of the product; (d) as a result of service by anyone else other than York Fitness or an authorized York Fitness warranty service provider.
During the warranty period, York Fitness will at no additional charge provide replacement part(s) or repair the product (at York Fitness’s option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, York Fitness may replace defective parts or at the option of York Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of York Fitness. York Fitness reserves the right to change manufacturers of any part to cover any existing warranty.
If the product must be returned, you must return the Product or defective part to York Fitness in its original container (or equivalent) with Proof of Purchase. Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to void this warranty. You must prepay any shipping charges and you are responsible for insuring any product or part that is returned. Should any product submitted for warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested, upon York Fitness’s receipt of payment or acceptable arrangement of payment. Under no circumstances will returns be accepted without return authorization by our Customer Service department.
To obtain warranty service you must provide the following information:
Name of Product, Product Code, Batch No, Date Purchased, and Nature of fault or part number required.
Neither dealer of this product nor any retail establishment selling this product has any authority to make any warranties or to promise remedies in addition to, or inconsistent with, those stated above. This warranty does not affect your statutory rights.
Please note that warranty terms may vary from one market area to another.
Q: 17. Should i Stretch before i exercise?
Before any exercise, you should stretch beforehand to ensure your muscles are warmed up to prevent any injuries…
Suggested Stretches
The correct form for several basic stretches is shown at the right. Move slowly as you stretch—never bounce.
1. Hamstring Stretch
Sit with one leg extended. Bring the sole of the opposite foot toward you and rest it against the inner thigh of your extended leg. Reach toward your toes as far as possible. Hold for 15 counts, then relax. Repeat 3 times for each leg. Stretches: Hamstrings, lower back and groin.
2. Calf/Achilles Stretch
With one leg in front of the other, reach forward and place your hands against a wall. Keep your back leg straight and your back foot flat on the floor. Bend your front leg, lean forward and move your hips toward the wall. Hold for 15 counts, then relax. Repeat 3 times for each leg. To cause further stretching of the achilles tendons, bend your back leg as well. Stretches: Calves, achilles tendons and ankles.
3. Quadriceps Stretch
With one hand against a wall for balance, reach back and grasp one foot with your other hand. Bring your heel as close to your buttocks as possible. Hold for 15 counts, then relax. Repeat 3 times for each leg. Stretches: Quadriceps and hip muscles.
4. Inner Thigh Stretch
Sit with the soles of your feet together and your knees outward. Pull your feet toward your groin area as far as possible. Hold for 15 counts, then relax. Repeat 3 times. Stretches: Quadriceps and hip muscles.
Q: 18. How Long should I exercise for?
That really depends on your current level of fitness. If you’re just starting out on a new exercise program, you should start gradually and build up – do not try to do too much too quickly.
30 minutes, 3 times a week should be enough.
Don’t push yourself too hard – you should never feel exhausted during or following exercise.
Q: 19. Heart Rate Training, explained!
Heart Rate Training
To get the most out of your new piece of fitness equipment and see the best results from your training you should exercise at the right level of effort, and that means listening to your heart! Work out to a target heart rate means you can direct your workout to achieve different goals:
Good health - For those wishing to improve quality of life and general well being. Your sessions will need to be done at an intensity of between 50 – 60% of your estimated maximum heart rate, should last about 30 minutes and can be done on most days of the week.
Weight loss - To see a significant reduction in body fat, your sessions must be a little more intense – between 60 and 70% of your estimated maximum heart rate. These sessions can also be performed on most days of the week for up to 30 minutes.
Improving fitness levels - These sessions should be performed at 70 – 80% of your estimated maximum heart rate and can also involve bouts of interval training that would have your heart rate peaking for short times near your maximum heart rate level. These are intense sessions and will require at least a 48 hour rest between sessions.
Calculating Your Target Heart Rate
First, you need to find your estimated maximum heart rate using the formula “220 minus your age in years”. So, if you are 35 years old your estimated maximum heart rate is:
• 220 – 35 = 185 beats per minute (bpm)
Next, to calculate your target heart rate, simply multiply your estimated maximum heart rate (185bpm) by the applicable percentage. So, if your goal is better health:
• 185 x 60% = 111bpm
NOTE: The important issue to remember with all estimated calculations is that they are just estimates – if you don’t feel comfortable exercising at your target then reduce it to a level you are comfortable with.
Heart rate training requires you to monitor your heart rate throughout the workout. For this we recommend using a chest strap (if your machine has a wireless receiver) or a heart rate monitor. For more information please get in touch using the Contact Us details.
ALWAYS CONSULT YOUR DOCTOR BEFORE UNDERTAKING A NEW EXERCISE REGIME. IF YOU EXPERIENCE NAUSEA, DIZZINESS OR OTHER ABNORMAL SYMPTOMS DURING EXERCISE, STOP AT ONCE AND CONSULT YOUR DOCTOR.
Q: 20. Care & Maintenance that i should perform?
• Always place the equipment in a dry environment.
• Use a warm, damp cloth to keep the product clean.
• No wet cleaning of electrical components. Unplug before any care and maintenance.
• The safety level of the equipment can be maintained only if it is regularly examined for damage and wear. This includes any ropes, pulleys, nuts, bolts, moving parts, bushes, chains, wheels, bearings & connection points etc.
• Ensure that you inspect the product regularly – at least once a week is recommended.
• Ensure that all fixings are tight before use.
• Always replace damaged / worn components with original parts from the manufacturer.
