Please have your Treadmill Model Number or Treadmill Name handy when contacting York Assist to ensure an even speedier transaction.

Please contact York Assist:

Free Call: 1800 730 149 OR Email: service@yorkassist.com.au

Our qualified phone technicians will ask you a few quick questions. Once we have all the relevant information we will organise for your NEW safety key to be sent directly to your nominated address or PO Box.

The power is not turned on -

Treadmills: check the power switch on the back of the unit, Check the switch on the wall is turned on. Safety key is not inserted, Controls are incorrectly set.

Bikes/Cross Trainers: Check the power supply (which plugs into the back of the unit) is inserted properly, Check the Light is glowing on Power supply (this will show if power supply is operating correctly), Check the switch on the wall is tunred on.

The household fuse has blown or power supply is off: If the fuse continues to blow or power supply light is not glowing, contact York Assist to help with trouble shooting.

Leave the Power switched off at the wall, and disconnect the plug from the socket.

This will help prevent any electrical problems in the future, just in case there is a lightening strike or power surge while your away.

This depends entirely on the customer's needs and times involved. It will not hurt the the cardio equipment either way.

Electro Magnetic resistance
The smoothest and most accurate magnetic resistance available – actually uses an electro-magnet and electrical current to control resistance levels - allowing small adjustments to be made and keeping the resistance smooth and constant at the highest settings

Magnetic resistance
The resistance is controlled by a magnet, which is moved closer to or further away from the flywheel. It can be controlled manually, by twisting a dial, or electronically, with buttons on the console.

Wireless receiver
The most reliable and accurate form of heart rate measurement – the receiver allows the signal from a chest strap to be transmitted wirelessly to the machine

Hand pulse
The simplest way to get your heart rate during training, hand pulse sensors are integrated into the product and require you to place both your hands onto them

Hi torque motor
Powerful treadmill motor delivering reliable, smooth and consistent performance, even at low speeds

Fitness test
Measures your fitness level - great for keeping track of your progress

Visible cushioning system
The cushioning is provided by elastomer blocks placed between the deck and the metal frame. They help reduce impact on the joints by up to 300% over road running

Body fat analysis
Calculates your body fat % and BMI (body mass index). For comparison purposes only, not for medical reference

Please check our Manuals Page http://www.yorkfitness.com.au/manual.php

If the product you are looking for is not listed, please contact York Assist and we can see if this manual is in our archives.

Please refer to your instruction manual, as this should explain in detail how to fix your problem.

if your running mat will not re-centre, please contact York Assist.

Our usual turn around for repairs is 3-5 workings days after service call is booked. Rural areas may take longer due to travelling time.

Please note if we do not have a repairer in your local area we will request to take move equipment closer to us or the place of purchase.

Make sure the treadmill is flat position, the incline must be down all the way.

Please call York Assist on 1800 730 149 to check price and availability for parts. We accept Visa, MasterCard, Cheque, money order and direct deposit.